Korea Productivity Association
생산성논집, Vol.36 no.2 (2022)
직무만족에 미치는 의사소통 능력 : 사회교환이론을 활용한 상사신뢰의 매개효과를 중심으로
Good communication is an essential tool t that enables a person to lead a basic life as well as daily life, and in achieving productivity and maintaining strong working relationships at all levels of an organization. Social exchange theory is a sociological and psychological theory that studies the social behavior in the interaction of two parties that implement and it is a dominant theoretical paradigm used to explain workplace relationships. Social exchange theory is one of the most important theoretical frameworks for analyzing employer-employee relationships and employees’ commitment. The trust relationship between subordinates and supervisors increases job satisfaction and organizational commitment. The relationship between subordinates and supervisors in work life is one of the most important aspects of communication. Supervisor’s trust perceived by subordinate not only affects the work performance but also the adaptation of the subordinates to work life. In this study, based on social exchange theory, the impact of communication skills on job satisfaction was analyzed for those who work for general companies located in Seoul and Gyeonggi-do. In particular, the structural influence relationship was analyzed among communication skills, Supervisor’s trust perceived by subordinate and job satisfaction variables by confirming the mediating effects of supervisor’s trust perceived by subordinate. As a result of the analysis, in the relationship between communication skills and supervisor’s trust perceived by subordinate, it was found that open communication and active listening among the five factors of communication skills had a statistically significant positive(+) effect on supervisor’s trust perceived by subordinate. In the relationship between communication skills and job satisfaction, empathy, open communication and active listening among the five factors of communication skills had a statistically significant positive(+) effect on job satisfaction. In addition, among the five factors of communication skills, the effect of open communication on job satisfaction was mediated by supervisor’s trust perceived by subordinate. Communication with colleagues and subordinates in the workplace is easy, but communication with supervisors is much more difficult and important. Since we do not work alone at work, the performance of work is maximized when communication skills are harmonized based on competency and passion. Reducing work-related errors by active listening and freely asking questions about ambiguous parts in all communication in the workplace will lead to trust from the supervisor, and job satisfaction. And it will ultimately increase work efficiency and productivity.